User guide for an omnichannel AI platform
Set up bots clearly, run them in your brand
Just provide products & guidelines — Mooly learns and runs your sales bot 24/7 across all channels.
0 bot types
Smart AI Bots
0+ channels
Omnichannel Connect
0/7
Always automated
0 min
Ultra-fast setup
How Mooly works
3 steps from business data to real customer conversations
Step 01
You provide
- Products & price list
- Sales or support guidelines
- Q&As & sample answers
- Business knowledge
Step 02
AI follows your setup
- Reply in your industry and language
- Use the right tools at the right time
- Collect customer information
- Handover to staff when needed
Step 03
You control the result
- Clear orders, leads, or requests
- Easy handover to staff
- Less repeated manual work
- Measurable bot quality
Mooly Ecosystem
One bot setup — usable across channels and brands
You provide
Products & pricing
Consultation guidelines
Q&As & answers
Business knowledge
Mooly
Sales channels
Facebook Messenger
Zalo
TikTok Shop
Instagram & Web
Results you get
Clear outcomes
Orders, leads, or requests
Customer data
Phone, email, intent
Handover to staff
When customers need more help
80%
Time savings
Compared to manual live chat
3x
Conversion increase
Instant response anytime
24/7
Continuous operation
No breaks, no delays
API
Integration ready
Automatic connection to your system
Need advanced integration? Full API available — contact admin for automated connection support.